FAQs and troubleshooting

Find answers to common questions and solutions to common issues.

Common questions

1. Why is my data not loading?
   • Ensure your internet connection is stable.
   • Check if the data format is supported.
2. How do I reset the tutorial?
   • Click the Reset Tutorial button in the top-right corner of the application.
3. What are the requirements for hardware?
   • We recommend using the Chrome browser, as it is the most compatible with TerraEye.
   • Make sure you have a stable internet connection.
4. How do I contact support?
   • Use the Support icon in the bottom-left corner of the application.

For further assistance, contact our support team at support@terraeye.com.